Shipping Policy

Thank you for shopping with us. We are committed to delivering your order as quickly and safely as possible.

Order Processing

• All orders are processed within 1–3 business days.
• Orders are processed Monday through Friday, excluding public holidays.
• Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Shipping Time

Estimated delivery times:

• United Kingdom: 3–7 Business Days
• Europe: 5–10 Business Days
• United States & Canada: 7–12 Business Days
• Other International Locations: 7–15 Business Days

Please note that delivery times are estimates and may vary due to customs, weather conditions, or courier delays.

Shipping Costs

Shipping charges are calculated at checkout based on your location and selected shipping method. Free shipping may be offered during promotional periods or on qualifying orders.

Order Tracking

Once your order is shipped, you will receive a tracking number via email (if available) so you can monitor your shipment.

Incorrect Address

Please ensure that your shipping address is accurate before placing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us. We will work with the shipping carrier to help resolve the issue.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the damaged item and packaging.

Contact Us

If you have any questions regarding shipping, please contact our customer support team. We are happy to assist you.

Return & Exchange Policy

We want you to be happy with your purchase.

You may request a return or exchange within 30 days of receiving your order.

To be eligible:

• Items must be unused, unworn, and in their original packaging.
• Proof of purchase is required.

We accept returns or exchanges if:

• You received the wrong item.
• The item arrived damaged or defective.
• You wish to exchange for another size or color (subject to availability).

If the return or exchange is due to our error, we will cover the shipping costs. Otherwise, the customer is responsible for return shipping.

Once we receive and inspect the returned item, your refund will be processed to your original payment method within 5–10 business days, or your replacement item will be shipped.

If you have any questions, please contact our customer support team.